Blog Archives

Interesting article on the impact of CRM and small business

The customer relationship management (CRM) solution market has all manner of applications, from customizable on-premise systems to easy-to-use solutions that integrate right into your email. Even enterprises fall into the trap of getting CRMs filled with features they never use.

Posted in CRM Best Practice

Keeping your CRM data clean

Useful article on the importance of keeping CRM data clean and up to date: CRM:Clean Your Data

Posted in ACT!, CRM Best Practice

SQL Server 2005 Support ending soon – Act! 2007, Act! 2008, Act! 2009, Act!2010

Microsoft has announced that as of April 12, 2016, they will no longer be supporting Microsoft SQL Server 2005 – see more info here How does this impact Act! users? Microsoft SQL Server 2005 is used in the following versions of Act!:

Posted in ACT!, CRM Best Practice, News

Act! Version 18 and Act! Premium Hosted – due soon….

We’re pleased to be able to report that Act! v18 is waiting in the wings, the launch date is yet to be announced but it’s imminent and promises further enhancements to functionality, look and feel. Also, ‘Act! Premium Hosted’ will

Posted in ACT!, CRM Best Practice, News

How to organise a Telemarketing or Telesales Database ?

How to organise a telemarketing database ?….. ….it’s a question that needs answering as we know people are searching for an answer when they find our website. So, how should you organise a telemarketing database? or organise a sales database?

Posted in ACT!, CRM Best Practice, News

Do you need an Industry Specific CRM?

Interesting article from IT Toolbox on creating industry specific CRM solutions…. At Project Support we specialise in creating customised databases for our clients in various vertical sectors, as well as general sales solutions across many business types we also have

Posted in CRM Best Practice, News

Will Act! work with Windows 10 ?

The simple answer is ‘Yes’ but it does depend on which version of Act! you are using and it may require some Hotfixes to be applied. Act! v17 will work with Windows 10 but depending on which version you are

Posted in ACT!, CRM Best Practice, News

Project Support can now offer the Act! + Plus addon for Act!

Act! Plus Logo

Project Support Ltd have been trained and approved as a business partner in the UK for the Act! + Plus addon from Melvill Schellman. Act! + offers a vast amount of additional functionality for Act! users – check out the

Posted in ACT!, CRM Best Practice, News

Roadmap for successful CRM implementation..

We’ve developed a simple roadmap infographic for successfully implementing CRM into a business, obviously we specialise in Act! but the principle is still the same regardless of the application you choose. There is obviously some dialogue to support the images and

Posted in ACT!, CRM Best Practice

Does Telemarketing work? Can it actually deliver business ?

We recently undertook a highly focussed telemarketing campaign using our own resources to 30 or so organisations, in a vertical market sector that we have specific expertise in. These calls immediately resulted in requests to provide further information to seven companies.

Posted in CRM Best Practice, Uncategorized