Adrian Day
Posted in ACT!, CRM Best Practice, GDPR
The new General Data Protection Regulation (GDPR) comes into force in May 2018 and applies to any organisation holding personal data. Particular care must be applied to situations where ‘sensitive personal data’ is held and the implications on organisations that do so are considerable, especially in the case of a data breach.
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Adrian Day
Posted in ACT!, CRM Best Practice, News
There are new business rates coming into force in April 2017.
If your Act! BID database contains RV data you may want to update the database to reflect these changes.
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Adrian Day
Posted in CRM Best Practice, News
An interesting article regarding potential mistakes that should be avoided when implementing CRM…
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Adrian Day
Posted in CRM Best Practice
Here’s a link to a useful article that gives some useful advice on what to do if your CRM project has not gone according to plan…
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Adrian Day
Posted in ACT!, CRM Best Practice, News
Project Support Ltd are an accredited Act! Premier Trainer partner – we can supply Swiftpage Act! training materials to support on-site or remote training.
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Adrian Day
Posted in ACT!, CRM Best Practice, News
A useful white paper from Ziff Davis on the benefits of CRM to management can be downloaded here
Two wrongs don’t make a right. However, bad technology can make your whole business model seem wrong. When the boss doesn’t want to spend the cash, it may take some convincing to make things right.
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Adrian Day
Posted in ACT!, CRM Best Practice
Excellence in CRM is not just about having a database with lots of fields, you need supporting processes too. Users need to know what’s expected of them, what information to record, who needs to record it, and when.
Great article here that supports this idea: http://it.toolbox.com/blogs/insidecrm/excellence-in-crm-70887?reftrk=no&trdref=4232425265674d61696c696e673a496e736964652d43524d&mailing_id=1543371
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Adrian Day
Posted in CRM Best Practice, News
We have regular conversations with clients who say ‘I want it in the cloud’ we say ‘Why?’ The answer always seems to be ‘well everyone has cloud based systems’. We then have to explain the risks of taking this approach and the limitations of this approach.
Don’t get us wrong,
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Adrian Day
Posted in ACT!, CRM Best Practice, News
We are please to announce that Project Support Ltd are fully accredited to the new Act! Premium Hosted product available from Swiftpage. Act! Premium Hosted will soon be available to customers in the UK.
Our websites will be updated as soon as this new product is available –
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Adrian Day
Posted in ACT!, CRM Best Practice
Sensible article addressing the main points which will drive success, or failure, when implementing CRM http://hosteddocs.ittoolbox.com/zdwphow_to_drive_crm_adoption.pdf
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