Blog Archives

GDPR & CRM Data

The new General Data Protection Regulation (GDPR) comes into force in May 2018 and applies to any organisation holding personal data. Particular care must be applied to situations where ‘sensitive personal data’ is held and the implications on organisations that do so are considerable, especially in the case of a data breach.

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New Business Rates 2017 – is your BID database ready ?

There are new business rates coming into force in April 2017.

If your Act! BID database contains RV data you may want to update the database to reflect these changes.

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We are now accredited as an Act! Premier Trainer partner

Project Support Ltd are an accredited Act! Premier Trainer partner – we can supply Swiftpage Act! training materials to support on-site or remote training.

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Act! Premium Cloud

Act! Premium Cloud is now available from Swiftpage – your Act! database is hosted in the cloud and available on a on a subscription basis.

More information is available on our Act Software Consultants website

Alternatively the following links are available for both trial and purchase:

  • Trial Act!

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Act! Premium Subscription scheme

As from the 1st of July 2016 Act! Premium can only be purchased via a subscription for new AND upgrading customers. Subscriptions will be for a 1 year or 2 year term, payable monthly or annually.

When paying on an annual basis customers will receive a discount equating to 12 months cover for the price of 10.

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6 Ways to Sell Management on CRM

A useful white paper from Ziff Davis on the benefits of CRM to management can be downloaded here

Two wrongs don’t make a right. However, bad technology can make your whole business model seem wrong. When the boss doesn’t want to spend the cash, it may take some convincing to make things right.

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Good CRM needs good Processes….

Excellence in CRM is not just about having a database with lots of fields, you need supporting processes too. Users need to know what’s expected of them, what information to record, who needs to record it, and when.

Great article here that supports this idea: http://it.toolbox.com/blogs/insidecrm/excellence-in-crm-70887?reftrk=no&trdref=4232425265674d61696c696e673a496e736964652d43524d&mailing_id=1543371

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Act! Premium Hosted – Accreditation

We are please to announce that Project Support Ltd are fully accredited to the new Act! Premium Hosted product available from Swiftpage. Act! Premium Hosted will soon be available to customers in the UK.

Our websites will be updated as soon as this new product is available –

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How to drive CRM adoption….

Sensible article addressing the main points which will drive success, or failure, when implementing CRM http://hosteddocs.ittoolbox.com/zdwphow_to_drive_crm_adoption.pdf

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Keeping your CRM data clean

Useful article on the importance of keeping CRM data clean and up to date: CRM:Clean Your Data

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