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Interesting article regarding the use of Excel to aid reporting from CRM. http://it.toolbox.com/blogs/insidecrm/excelbased-reporting-from-hosted-crm-64665 CRM systems may have built in reporting but chances are they will always have limitations as that is not where the investment will have been […]
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User support is fundamental to a successful CRM implementation, this useful article discusses this in detail: http://it.toolbox.com/blogs/insidecrm/implement-crm-the-right-way-64694
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Getting the best from CRM system requires planning, commitment from senior management and buy-in from the users, this article discusses these and more… http://it.toolbox.com/blogs/insidecrm/making-the-most-of-crm-how-top-performers-leverage-data-to-outpace-competitors-64819 Many times we have spoken to clients who simply ‘don’t get CRM’ consequently their […]
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Business process workflow and CRM should be integral to each other…this article discusses how CRM improces workflow http://it.toolbox.com/blogs/insidecrm/6-ways-crm-improves-business-workflow-64883 Contact us to discuss CRM implementation
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Excellent article on the benefits of CRM and why Excel spreadsheets no longer cut it for tracking customers… http://it.toolbox.com/blogs/insidecrm/why-do-i-need-a-crm-system-64885 If anything on this article strikes a chord with you then contact us to discuss your needs and some […]
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Useful article on implementing CRM – all good advuce but not always followed! http://it.toolbox.com/blogs/insidecrm/6-ways-to-guarantee-a-smooth-crm-implementation-63189
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We specialise in two of the longest established CRM applications in the market, Act! and Maximizer. That longevity means something, it means credibility, knowledge, understanding, expertise and STABILITY. We’ve often had conversations with clients who are looking at […]
Version 17 of Act! the #1 bet selling Customer & Contact Management software tool is now available in the UK with some great new functionality including the Contact Timeline, integration with Dropbox, Sharepoint and iCloud and new Smart […]
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Another well written article about justifying the cost of CRM, it covers several aspects that prospective clients often ignore or don’t consider… http://it.toolbox.com/blogs/insidecrm/justifying-the-cost-of-your-crm-project-62725
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This white paper from Ziff Davis provides an excellent introduction to implementing CRM and covers The Decision, Expectations, Transition and Results. It’s written extremely well written using everyday language IMHO ! http://www.insidecrm.com/research/start-with-the-basics-an-introduction-to-crm-28316
