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CRM gets a bad rap for turning sales people into data entry clerks. The software’s requirements for maintaining contact files and entering events in the customer relationship, the complaint goes, takes time the sales force should be spending […]
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Measuring Success: How Effective Is Your CRM Strategy? Adopting customer relationship management (CRM) entails a great deal of risk. Even if you complete all the necessary steps to deploy your system to the appropriate departments or divisions, your […]
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‘Knowledge Management Can Make Your CRM Project a Success’ and to support knowledge management you need high quality data.. http://it.toolbox.com/blogs/insidecrm/knowledge-management-can-make-your-crm-project-a-success-64662
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Interesting article regarding the use of Excel to aid reporting from CRM. http://it.toolbox.com/blogs/insidecrm/excelbased-reporting-from-hosted-crm-64665 CRM systems may have built in reporting but chances are they will always have limitations as that is not where the investment will have been […]
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User support is fundamental to a successful CRM implementation, this useful article discusses this in detail: http://it.toolbox.com/blogs/insidecrm/implement-crm-the-right-way-64694
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Getting the best from CRM system requires planning, commitment from senior management and buy-in from the users, this article discusses these and more… http://it.toolbox.com/blogs/insidecrm/making-the-most-of-crm-how-top-performers-leverage-data-to-outpace-competitors-64819 Many times we have spoken to clients who simply ‘don’t get CRM’ consequently their […]
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Business process workflow and CRM should be integral to each other…this article discusses how CRM improces workflow http://it.toolbox.com/blogs/insidecrm/6-ways-crm-improves-business-workflow-64883 Contact us to discuss CRM implementation
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Excellent article on the benefits of CRM and why Excel spreadsheets no longer cut it for tracking customers… http://it.toolbox.com/blogs/insidecrm/why-do-i-need-a-crm-system-64885 If anything on this article strikes a chord with you then contact us to discuss your needs and some […]
