Customer relationship management (CRM) solutions help small and midsize businesses manage the myriad of ways it interacts with customers, from marketing to new and potential customers, to improving customer support.
As a matter of fact, companies of all sizes rely on it to capture new customers and retain current ones,
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Whether you’re just starting out a business venture on your own, or have been in business
for years, customer relationship management (CRM) plays a vital role in organizations of
all shapes and sizes. CRM technology is rapidly growing, and with thanks to the Internet of
Things (IoT),
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User support is fundamental to a successful CRM implementation, this useful article discusses this in detail:
http://it.toolbox.com/blogs/insidecrm/implement-crm-the-right-way-64694
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Getting the best from CRM system requires planning, commitment from senior management and buy-in from the users, this article discusses these and more…
http://it.toolbox.com/blogs/insidecrm/making-the-most-of-crm-how-top-performers-leverage-data-to-outpace-competitors-64819
Many times we have spoken to clients who simply ‘don’t get CRM’ consequently their initial investment has been wasted, we have subsequently been engaged to recover the situation.
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Excellent article on the benefits of CRM and why Excel spreadsheets no longer cut it for tracking customers…
http://it.toolbox.com/blogs/insidecrm/why-do-i-need-a-crm-system-64885
If anything on this article strikes a chord with you then contact us to discuss your needs and some good advice.
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A useful article that reiterates some sensible points about cloud CRM that people often fail to consider…
http://it.toolbox.com/blogs/insidecrm/7-questions-to-ask-your-cloud-crm-provider-59141
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